Reporter: Hannah Wallis
Fair Go doesn't like to give up - if we don't get results when we first air a story, the battle continues. That's also the philosophy of Taumarunui couple, Peter and Corynne Boyle, who first appeared on the show a year ago, trying to get back the $58,800 they'd given to Hamilton property developer Kevin Davies.
They'd deposited the money on a planned townhouse in Papamoa, near Tauranga. But the townhouse was never built, and despite many promises, Kevin Davies did not refund their deposit. Fair Go then also tried, over several weeks, to get their money - but by this time, Davies company had gone into liquidation, and the Boyles were just one of many creditors. Kevin Davies now said he would only repay the Boyles if they didn't appear on Fair Go. The Boyles refused to be gagged by this - and their story went to air.
Meantime, Kevin Davies agreed to pay the liquidator $500,000 in half-yearly installments. He'd paid around $100,000 (most of which went to the IRD) then stopped paying altogether. The Boyles still haven't seen a cent.
Last week, though, the liquidator got a court order for Kevin Davies, and his brother and business partner Syd Davies, to pay up the remaining $400,000. We went to the High Court with the Boyles hoping to catch up with Kevin Davies - he didn't show up, so we spent the rest of the day searching various private and business addresses for him. No luck.
We ended up at the latest venture Kevin Davies' is involved in. A multi-million dollar housing development called Il Villaggio in the Hamilton suburb of Flagstaff. And even though we hadn't managed to meet, and talk to Kevin Davies face to face, the Boyles said they were now even more determined to keep their fight in the public eye. They say only when they get their money back from Kevin Davies will they be "off his back."
In a brief response via his lawyer, Kevin Davies says he's not personally responsible for the Boyles' debt - his company, Matihao, is, and of course, that's now in liquidation. He says he's already paid the liquidator the sum of - $58,800 - so the gist of that is - the ball's now in the liquidator's court.
When asked if he would meet the Boyles - to see if we could sort something out - Davies said "no comment."
But - the liquidator now tells us he has reached a verbal agreement with the Davies brothers - Kevin and Syd - to sell off their business premises. That's supposed to be worth a million dollars - so hopefully, within the next few months, the Boyles - and the other creditors - will finally see some cash.
said, this story won't go away - we're still keen to catch up with
Kevin Davies, to find out where the Boyles' money is.
Reporter: Simon Mercep
Fair Go wrapped up its battle to help Aucklander Adel Zwai gain a refund of lost travellers cheques from Travelex.
Adel came to us last October. He'd bought US$14,300 in travellers cheques for a trip to Egypt to see his family and get married.
Adel made a stopover in Bangkok, and lost all the cheques while shopping in markets. He was carrying them in a travel wallet, with his passport and air ticket. Adel put the wallet in one of several plastic shopping bags he collected during his day. He realised the bag with the wallet was missing when he got back to his apartment.
Travelex refused Adel's refund, saying he had breached the conditions of purchase by not looking after the cheques properly. It said he should have used safety deposit facilities at the apartment.
Adel pointed out that the apartment had no safety deposit box, only coin operated lockers in the lobby. Further, a notice advised guests not to leave money and valuables in the lockers, adding that the apartment would take no responsibility for lost or stolen items. Given that, Adel felt he had no choice but to take the cheques with him.
At the end of Fair Go's first report, we were still negotiating with Travelex over Adel's claim.
After several telephone calls to Travelex's head office in the UK, the company decided to pay Adel's refund in full. Fair Go assisted Adel to provide more information about his trip and the circumstances of the loss.
Travelex said Adel had still breached its conditions.
- Credit cards are proving a more popular way of taking money overseas, but it's still a good idea to use a mix of cash, cards and travellers cheques. That way if a problem occurs with one type of money, you have something else to fall back on. Fair Go's heard from one traveller whose card hadn't been loaded up with funds correctly and was "eaten" by an automatic teller machine.
-Carry any funds on your person, not in bags.
-Some cards that you use in New Zealand to withdraw cash don't work in some places overseas. Check with your bank.
Credit card surprise update
Reporter: Eleisha McNeill
Our first story of 2004 looked at why your full credit card details are printed on receipts from some EFTPOS machines.
Turns out software used on the two major eftpos companies' machines allowed them to print receipts with all your full card number, the expiry date, and in some cases the name on the card.
We thought that was pretty strange - EFTPOS New Zealand agreed, and after we got in touch, changed their software so all their machines now mask credit card details on receipts. But ETSL, who process about 80% of all EFTPOS transactions, told us it'd take til 2006 to fix the problem on the machines on their network.
But that's about to change - ETSL has told us they've now figured out a way to make sure machines on their network don't print out your full credit card details. Even better, those changes will be effective not from 2006, but from 19th April.
Reporter: Eleisha McNeill
Last year we brought you the sorry tale of consumers ripped off on online auction website trademe.co.nz, by a guy using the trading name 'cybernomad'.
The day after we ran our story, 20-year-old cybernomad, aka Philip Greig, turned himself in at the Takapuna police station. He's since been convicted of a fraud-related charge, and sentenced to 400 hours community service.
He's also been ordered to pay nearly $7,500 in reparation to his victims.
Fair Go tips
Thinking of buying an extended warrantee for a recent purchase? Think twice as you'll be covered by the Consumer Guarantees Act anyway... It says the product has to be fit for its purpose for a reasonable amount of time. Check out www.consumeraffairs.govt.nz for more information about the Consumer Guarantees Act.
If you don't understand a contract, get expert advice. But not from someone suggested by the people who want you to sign the contract. Get independent advice from someone looking after your interests.
If you have an insurance policy and you're thinking of paying in monthly installments, ask first if it'll cost you more. Some insurance companies have a surcharge on monthly payments - so it pays to check
rid of telemarketers:
Telemarketers - they can drive you mad - easiest way to stop them - ring the Direct Marketing Association - that's free phone 0800 22 23 32 - for details of how to get taken off their list. That'll cut down the unwanted phone calls and faxes and the junk mail. But remember this won't stop overseas companies or telemarketers that are not members of the DMA.
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