Registering with TVNZ OnDemand
Why do I need to register to watch TVNZ OnDemand?
We're changing TVNZ OnDemand to make it work better. There's a few reasons why we've needed to make registration (and login) compulsory. These changes are coming really soon, so it's worth registering now so you don't have to do it later. Plus, you'll go into the prize draw to win a trip to LA!
The changes will help make the site work better and give you a more personal experience. Like creating a watchlist and setting up your favourite shows so there right there and ready for you when you log in and enabling our shiny new "pick up and play" feature.
If you're confused about something or want more information, we've put some FAQs together below. If your question isn't answered here, send us a note using our Contact Form and we'll do our best to answer it and add it to this list.
To register and enter the competition, visit www.tvnz.co.nz/pre-register
We're changing TVNZ OnDemand to make it work better. There are a few reasons why we've needed to make login or registration compulsory.
So the site works properly -
- We're adding some new features that make TVNZ OnDemand better and more personal, like the ability to create a watch list and use 'pick up and play.' These things only work if you have a login. And as our content library grows, we'll introduce even more useful functions.
So we can provide advertising that's more relevant to you
- Our advertisers (and their ads) keep things running and help us buy and make shows for you. Sometimes advertisers will want to speak to specific audiences, so asking for simple info like your age and gender means we can deliver that
If you haven't received a verification email, try the following:
- Check your junk mail folder or spam filter and move the email into your inbox and click the link to verify your address. Make sure to add to us to your safe senders list so you receive the latest updates about when all new TVNZ OnDemand goes live.
- Try recreating a new account with the same email address. You will be prompted to with an option to resend the verification email if you have already registered with that address.Select the "Send" button and you should receive a new email in your inbox.
- Click on the link in your inbox and you're verified. Easy!
If the email link isn't working for you, try the below steps:
- visitwww.tvnz.co.nz/pre-registerand create a new account with the same email address and details you used previously.
- You will be prompted to with an option to resend the email if you have already registered with that address.
- Select the "Send" button and you should receive a new email in your inbox.
If the second link isn't working for you, get in touch viaour contact formand let us know.
Our new TVNZ OnDemand website, which includes our Pre-Registration page has been designed to support IE9 browsers and above. If you have an older version of IE or are experiencing problems with using IE, we recommend you register with a different browser like Chrome or Firefox.
In order to register with the new TVNZ OnDemand service on your mobile or tablet app, you are taken to a browser window within the TVNZ OnDemand app. You wont be able to watch video while the browser window is open. To get back to the TVNZ OnDemand app to watch video, you will need to close the browser window by selecting "Done" in the top left corner. It should close the browser window and take you back to the TVNZ OnDemand app home screen.
Someone may have accidentally done a typo and tried to set up a TVNZ OnDemand account using your address. So you can either ignore the email you've received, or go ahead and finish creating an account (it's your email address after all!). Just make sure you change your password with the 'forgotten password' link as soon as the all new TVNZ OnDemand is live.
Because we're still working on a shiny new version of TVNZ OnDemand you won't be able to update your password just yet. We will let you know when the new site launches and you'll be able to reset your password then.
Not right now, sorry. If you want to use a different email address, you'll need to create a new account with your alternative email address. Don't forget to verify your account too!
You'll need to verify your email address so you can access the all new TVNZ OnDemand when it launches. By verifying your email address, it means we can confirm that your email address is correct and that you definitely want to register with us.
Every once in a while you might get an essential service message about our site, but we don't send you marketing messages unless you want us to. This means you have to 'opt in' to receive these. If you've opted in but want to stop receiving the marketing messages, you can update your account via Settings once the all new TVNZ OnDemand goes live.
Awesome! You're now in the draw to win a trip to a trip to LA and we'll send you an email to let you know as soon as the all new TVNZ OnDemand is available. Once it's live, you'll be able to log in with your email address and password to access the brand new features like creating your very own watchlist or watching episodes right where you left off on any of your devices.
Your personal information will be essential to run the new version of TVNZ OnDemand and make sure that content is relevant and delivered in the best way for you and your computer. We will use it:
To make things better for you
We use what we know about you to display shows we think you'll like, make recommendations and so you can save your favourite settings and shows. It's also handy for system admin.
To communicate with you
We'll use your details to let you know about updates to the site or other things we think you'll like. We'll also need it to provide technical support and reply to any questions you have.
To make our website better
We use your information together with other people's to look at website traffic, analyse trends and generally help us build a big picture view of how the site is working. These insights are important to make the site better for you and our advertisers.
To help make advertising more relevant.
We share stats and data with our advertisers to help make their ads more relevant. When we share your data in this way, we will never identify you individually unless youve specifically said that it's okay to do that (e.g. if you opt in to hear more about an advertiser's stuff.)
When you set up your login for TVNZ OnDemand, we ask you for a few basic details. These are:
- Your name
- Your email address
- Which region you live in
- Your gender
- When you were born
We need your name and email your address for TVNZ OnDemand so when you log in, we know you're you. But there are a few other reasons too:
Recommending things you'll like
When we know your age and gender, we can recommend shows we think your might be interested in.
Planning what do next
Knowing about our viewers and what they like can help us make decide what shows to buy, or figure out what new shows we should make.
More interesting advertising
We can pass on your non-personal information (so your age, gender and the area you live) to our advertisers so they can show you the ads they think will appeal most.
Having a personal login for TVNZ OnDemand will let you set everything up just the way you like it. You will be able to save all your favourites in one place, and make watch lists so you can marathon all the episodes of your favourite shows.
With a personal login, if you get interrupted, you'll be able to carry on watching from where you left off - on any device. And the bigger our library of content gets, the more useful personalisation will be.
You'll be able to find, save and shortcut to all your favourite shows, and in future we'll be able to send you reminders when new episodes are available, or recommend shows we think you'll like
We know you want the best shows as soon as possible so we're striving to bring you all the top global shows like Red Band Society, Grey's Anatomy and Scandal and much more to NZer's first. Just take a look at all the shows we are fast tracking from the States this spring - http://tvnz.co.nz/od-firsts/first-index-group-6077131
Registering with TVNZ OnDemand means you will be able to continue to watch all these shows right after they air in the States and by opting in you'll also be the first to hear of new and exclusive OnDemand shows. Get in!
We will keep your info safe. The only people who see it are authorised TVNZ employees, or there may be authorised third parties working with us to deliver your services. This could be contractors, suppliers or agents, but we're very picky about who we work with. We only use responsible organisations who we're sure we can trust.
Yes. We're big on security, so we keep your information confidential and protect every detail you share with us from unauthorised access. Only a small group of people at TVNZ will have access to your personal data.
If we work with any outside services to handle data, we only use TVNZ-approved organisations and we never pass on your personal details directly to advertisers
We sometimes get different advertising networks to play you ads to when you're using TVNZ OD. That's where the 'third party' bit comes in.
They place Cookies (the nerdy kind, not the edible ones) in your device that show when you've visited a site before. It means they can see what you're interested in, and play you the ads you'll like most.
You need to be at least 13 to use the new version of site, and if you're under 18 youll need permission from a parent or guardian before you sign up to use TVNZ OnDemand.
Take a look at Who can use the site? in ourGeneral House Rules section.
No. We won't sell your details to anyone. We only use your non-personal information to help advertisers target specific audiences, for example 'men in their thirties.'
- Social media and any interactive applications
- Audio visual content
- Other services we offer through TVNZ OnDemand and our sites
If we change or update anything, it'll always be on our site, so it's a good idea to check back every now and then.
If it's anything we think will be a major change for you, we'll flick you an email and let you know about it.
If you have any other questions, queries or even if you have a complaint (but we hope you don't) flick us an email viaour Contact form.