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Privacy Policy


This Privacy Policy took effect from 21 October 2016

Your privacy is really important to us. We always want you to feel safe, so whenever TVNZ collects and uses your personal information, we comply with New Zealand's Privacy Act. It's an important law that includes a bunch of rules and principles designed to protect your privacy.

This Privacy Policy tells you what information we collect, and what we can do with it. If you don't agree to the way we collect and use your personal information, or anything else in this Privacy Policy, please stop using our sites and apps.

What information do we collect?  

We collect a range of personal, technical and general information, including:
" Personal details you give us by filling in forms on our site (like when you register for TVNZ OnDemand or enter a competition)
" Records of any communication between us
" Details of when you visit, where you are and what you look at
" Computer information like your IP address, operating system and browser type

How do we use your information?  

Information we collect from you or about you is essential for us to run our sites and make sure that content is relevant and delivered in the best way for you and your computer (or other device you're using). We use it:

1. To make things better for you

We use what we know about you to display shows we think you'll like, make recommendations, and so you can save your favourite settings and shows. It's also handy for system admin.

2. To communicate with you

We use your details to let you know about updates to our site or services, or other information about your registration with us, to provide technical support, or to reply to any questions you have. If you opt in to hear more from us, we also use them to contact you about new shows and other things we think you'll like. Sometimes you might also opt in to hear more about an advertiser's stuff, in which case we'll pass your details on to them so they can contact you directly.

3. To make our website better

We use your information (together with other people's) to look at website traffic, analyse trends and generally help us build a big picture view of how the site is working. These insights are important because they help us to make the site better for you and our advertisers.

One of the ways we collect this information is by Nielsen//NetRatings software. This is a service used by lots of New Zealand websites to anonymously collect web statistics, like the number of people who visiting the site, the number of pages which are viewed and how long users spend on the site. Nielsen//NetRatings will also randomly ask visitors to complete anonymous short site surveys.

Adobe Analytics and Google Analytics are other pieces of software we use that do the same sort of thing.
These pieces of software work by storing a cookie or token in your browser or app (if you've enabled cookies) which contains a unique identifier to track the number of unique visitors. Don't worry though, this system doesn't identify you personally or store any personal info.

4. To make advertising more relevant

It's good for everyone if we can show you ads that you're likely to be interested in. There are some different ways that we might go about this:

" One way is to share information about your visit to our sites and other sites or apps you've looked at on the way. For this to work, we (and/or our advertising partners) may need to place a cookie or token on your computer or device. To do this, we use Google DoubleClick technology and cookies. To opt out of personalised Google DoubleClick ads, follow the steps at:

" Another way is to collect information about you from our advertising partners (or from third parties that specialise in helping our advertising partners find the right people to show their ads to). This information may be matched to our existing information about you so that we better understand your interests and can provide more relevant content and advertising. If we're matching personal information we will use a specialist third party, and will not share your personal details directly with advertisers (or they with us) unless you've given us permission to do that. We ask our specialist third parties to take good care of your information and where any information matching occurs, we require them to make sure that they have the rights to use the other information collected from you for that purpose.

To learn more about interest-based advertising and your choices, visit the Digital Advertising Alliance's Consumer Choice page at:

5. To provide other specific services

Now and then we might need to use your information to run a competition you've entered or for another specific service (eg. games on the site). If we do that, we'll be clear in the terms of the service and explain exactly how we intend to use your information.

What happens to your info down the track?

We only keep your info while it's useful for personalising your TVNZ online experience or delivering other services to you.

If you de-register, we'll delete your personal info - that's all the details which identify you personally which you gave us when you registered, including your name and email address. However we'll still keep hold of your contact details if we need them for a specific purpose, like ongoing correspondence.

We may also keep other information, like how you've used our services, but that would just be anonymous data. No one will be able to connect it to you.

Other things you should know.

1. Linking to other sites

Our site may contain links to and from websites that aren't controlled by us. If you follow a link to any other website, you should note that they have their own rules around privacy. We don't accept any responsibility or liability for anyone else's policies or for any transactions that you enter into with them.

2. Keeping your info safe

Your information will always be stored securely, either on our servers here at TVNZ (100 Victoria Street, Auckland, New Zealand), or on our approved off-premise locations under contract to TVNZ.

3. Your unique identifier

If you register for our sites, we'll assign you something called a 'unique identifier'. Basically it's a randomly assigned combination of numbers and letters used in place of your personal information. It is necessary as it means we can keep your personal details safe while collecting info about how you use the site, but we can still match info up to you later if we need to.

4. Access to your info

We respect your privacy, and the law around it. When TVNZ collects and uses any of your personal information, we comply with the principles outlined in the Privacy Act 1993 (New Zealand). Under that law you have the right to see the personal information we have about you. You can also ask us to correct anything that's inaccurate, out-of-date, incomplete, irrelevant, or any personal information that's misleading.
If you'd like access to your personal information, please Contact Us at