TVNZ Ondemand

The TVNZ Ondemand App for Samsung TV is a video on demand service tailored for selected Samsung Smart TVs and Blu-ray players, making it easier for you to enjoy your favourite programmes in your living room.  It can be downloaded from the Samsung Smart TVs App store which is accessed directly from your TV via the Smart Hub.

The TVNZ Ondemand app is available on 2011 and 2012 Samsung Smart TVs and Samsung Blu-ray players. For a list of compatible devices, please go here.

1. Ensure that your TV or AV device is compatible with the TVNZ Ondemand app (for list of products, click here to find out)
2. Ensure that you have internet broadband access and that your TV is configured to access the internet  (to learn how to set up, click here )
3. Push the Smart button on your remote control to access the Smart Hub screen. If you are unsure which is the Smart button then please refer to the instuctions that came with your device.
4. Within the Smart Hub screen, navigate to the Samsung Apps store and click enter
5. Search for TVNZ Ondemand under the New or Video section
6. Select the option to download.
7. Once download is completed, select the TVNZ Ondemand icon on the Smart Hub desktop screen and begin watching.

1. Ensure that you have internet broadband access and that your TV is configured to access the internet  (to learn how to set up, click here )
2. Push the Smart button on your remote control to access the Smart Hub screen. If you are unsure which is the Smart button then please refer to the instuctions that came with your device.

For instructions on how to set up your Samsung Smart TV, please go to the Samsung NZ website .

Yes, if it is on the list of compatible devices. For a list of compatible devices, please go here

Unfortunately, the TVNZ Ondemand app is not available on your device and we do not recommend viewing TVNZ Ondemand via the web-browser as TVNZ Ondemand video playback is not optimised on these devices.

TVNZ Ondemand can be accessed on PC and Mac desktops at tvnz.co.nz/tvnzondemand. It is also available on the Playstation3 and will also be available on smartphones and tablets soon.

If you've downloaded the TVNZ Ondemand app for Samsung TV but are finding that videos don't play after the advertisement (you might get a message saying " Error (Code: 1002) The video connection has timed out") you may need to update the software on your device to get things working. There are two ways of doing this.

METHOD 1: To update your software directly via your device:
1. Exit the Smart Hub
2. Press the 'Menu' button on your remote
3. Select 'Support'
4. Select 'Software Update'
5. Select 'Online'
6. Follow any further on-screen instructions.

Once your software is updated then:
1. Go back into the Smart Hub
2. Open the TVNZ Ondemand app (Please note you may find that you need to download the TVNZ Ondemand app again from the Samsung app store after updating your software).
3. See if videos now play successfully. If not then your device software may not be successfully updating via this method.Please try updating via a USB stick (see below).

METHOD 2: To update your software using a USB stick:
1. Using a PC, go to www.samsung.com/nz on your web browser. (Please note, if you are using a Mac then you will need to contact the Samsung Care Team on 0800 726 786)
2. In the right hand search box enter the full model code of your television.
3. You will then have a menu of options for that model. Choose Firmware
4. Click on the Firmware download button and follow the instructions to download.
5. You will then need to load this file to a blank USB drive to update to your TV.
6. Connect the USB drive to your television.
7. Make sure you are not in the Smart Hub,
8. Press the 'Menu' button on your remote
9. Select 'Support'
10. Select 'Software Update'
11. Select 'By USB'
12. Follow the onscreen instructions. Once updated your TV will turn off and back on.

Once your software is updated then:
1. Go back into the Smart Hub
2. Open the TVNZ Ondemand app (Please note you may find that you need to download the TVNZ Ondemand app again from the Samsung app store after updating your software).
3. See if videos now play successfully.

For further information on updating your software please refer to your manual or contact Samsung NZ for further assistance.

If you have tried both methods of updating your software, but videos still do not play, then please contact us

Watching online video uses a lot less data than many people think. With a 10GB datacap, you could watch more than 60 half-hour shows per month via the TVNZ Ondemand app for Samsung Smart TV!

The app delivers you the best picture quality possible at any given moment based on the bandwidth available to your device. Therefore the amount of data you use per video viewed may vary. As an approximate guide, assuming that you have a fast internet connection, you may use the following amounts of data:

22 minute video (a half-hour episode on TV) up to 161MB
44 minute video (a 1 hour episode on TV) up to 322MB

So watching a 22 minute video via the app will use less than 2% of a monthly 10GB data allowance.
Charges for data usage by your Internet Service Provider (ISP) are not included or covered. We suggest speaking with your ISP if you have any concerns about your data usage.

Nothing. The app is free to download from the Samsung Smart TVs App store and there are no subscription charges.

1. Exit the TVNZ Ondemand application and then reopen it from the Smart Hub.
2. Select the video you were trying to watch and see if it starts video playback successfully this time.

If this does not make the video play successfully, please contact us here , letting us know which video you are having problems with.

For Performance and Troubleshooting issues, please go to the Samsung NZ site.

Once you have selected the video that you want to view, and it's successfully started playing, then press the 'select' button to go to full screen mode.

No. TVNZ Ondemand videos are only viewable from within New Zealand due to our rights agreements.

If you are trying to use the app from outside of New Zealand then this message is correctly displaying as the application is only usable from within New Zealand.

If you are in New Zealand then you may need to alter the timezone setting on your device. This can be done by following these steps:
1. Select Settings or Menu (device dependent)
2. Select System
3. Select Time Zone
4. Select GMT+12 (Wellington, Auckland, Fiji)
5. Select Save
6. Exit out of Settings or Menu (device dependent)

If, after completing these steps you are still unable to use the application, then you may also need to change the region setting on your device. Please go to tvnz.co.nz/samsuntvhelp and use the "contact us"" form for advice on doing this.

Further information on how to do this can be found at the Samsung NZ website.

If, after completing these steps, you are still unable to use the application, then you may also need to change the region setting on your device. Please visit the Samsung NZ website for advice on doing this.

While the majority of TVNZ  shows are available to view on the application, not everything that is broadcast on TV can be published to watch online. To make a show available to watch on TVNZ Ondemand, we must first acquire the online rights to it from its production company and these rights are not always available. 

TVNZ is always in negotiations with various production companies and distributors to expand our Ondemand offering, but if a show you are looking for is currently not available, we apologise, and hope to have it available in the future.

A list of all shows currently on TVNZ Ondemand can be found here

While there are no specific plans at this time, TVNZ are comitted to making TVNZ Ondemand available on as many devices as possible, so it is certainly a possibility in the future.

TVNZ Ondemand can be accessed on PC and Mac desktops, Playstation 3 and Samsung Smart TVs with an internet connection. It will also be available on smartphones and tablets soon.

TVNZ Ondemand isn't on a channel on your Samsung Smart TV - it exists as an application in the Smart Hub. See "How do I set up the TVNZ Ondemand app on my Samsung Smart TV?" above for how to download the application.

To contact Samsung NZ please click here

To contact TVNZ Ondemand please click here