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TVNZ Ondemand

TVNZ Ondemand FAQs - Samsung TV and AV devices


KNOWN ISSUES AS AT 7 April 2014:

1. Some viewers are unable to play video, getting the message "Error (Code: 1002) The video connection has timed out".

If you've downloaded the TVNZ Ondemand app for Samsung TV but are finding that videos don't play after the advertisement (you might get a message saying " Error (Code: 1002) The video connection has timed out") you may need to update the software on your device to get things working.

Please follow the steps below, under "TVNZ Ondemand videos will not play in the app on my device. What can I do about it?"to perform a software update.

2. Some viewers are uanble to watch some episodes, where the pre-roll advertisement does not play, and neither does the episode.

15/08/13 update: It's taken us a while to sort this out sorry but we have prepared a version of the app which we believe resolves this issue. Your app should be updatable in the next few days.


SYSTEM REQUIREMENTS

What is the TVNZ Ondemand app for Samsung Smart TVs?

Can my TV or Blu-ray player get the TVNZ Ondemand application?

How do I set up the TVNZ Ondemand app on my Samsung Smart TV/Blu-ray player?

How do I navigate to the Smart Hub part of my Samsung Smart TV?

How do I set up the Wi-Fi on my Samsung Smart TV?

Can I get the TVNZ Ondemand app on my Samsung Blu-Ray player?

I have a Samsung Smart TV or Blu-ray player that is not on the list of compatible devices. How can I watch TVNZ Ondemand?


WATCHING VIDEO

How do I watch videos in full screen mode on the TVNZ Ondemand app for Samsung TV?


DATA USE

How much of my internet datacap will I use up watching video on the TVNZ Ondemand app for Samsung Smart TV?


TROUBLESHOOTING

TVNZ Ondemand videos will not play in the app on my device. What can I do about it?

How much does the TVNZ Ondemand app for Samsung Smart TV cost to install?

A particular video won't play for me. What can I do about it?

Playback isn't steady or is stuttering. What can I do about it?

Why am I getting an error message saying something about a timezone or region error?

When will the TVNZ Ondemand app for Samsung Smart TV be available on other types of internet connected TVs? (IPTV)

Can I access TVNZ Ondemand on other devices?

What channel is TVNZ Ondemand on?

How do I contact Samsung New Zealand?

How do I contact TVNZ Ondemand?






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