Tim Watkin: Management wisdom

opinion

By Tim Watkin

Published: 9:20PM Wednesday July 13, 2011 Source: ONE News

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My management study only amounted to a few papers; it never amounted to a diploma. But one thing I learnt was that management speak was a pile of... gobbledygook, sprinkled with a few diamonds.
 
One of my favourites was 'always hire people smarter than you'. It was the mantra of one CEO or another - I can't remember who - but the line stuck because it spoke of never resting on your laurels and suggested a practical humility.

There was a fair bit of management wisdom on display during Q+A's Innovation Special this past Sunday, so I thought it worthwhile jotting it down. We were discussing how we can grow smart businesses in this country, and the people who have done just that offered some great insights, both about business and about New Zealand.
 
1:  New Zealanders are great inventors, but pretty rubbish at marketing and selling an idea. The old number eight fencing wire mentality is alive and well, yet we lack the marketing smarts. Or as BioMatters CEO Candace Kinser put it, when she arrived from the US she was amazed at the number of great ideas generated, but equally amazed at how few of them came to fruition and were turned into multi-national companies. She put it down to a "false fear" around the borders of this country; in other words, we're too timid and think too small. Time to get out and get selling.
 
2: Derek Handley , who at 30 is already worth tens of millions of dollars off the back of his successful company Hyperfactory, said that no serious start-up should be looking at just the New Zealand market. You can't build a company of any scale here. A phrase that's often used these days is that New Zealand companies need to be "born big". Let's not muck around proving ourselves in the local market before we think about exporting - we should be selling to the world from day one.
 
3: Business never sleeps. Or as Handley said of the Hyperfactory , "our vision is coming true. We need to create a new vision". There really is no time to waste. The pace of innovation is speeding up and a company can go from birth to world domination in just a few years. So let's crack on.
 
4: On the other hand, let's not burden ourselves with crazy expectations. Geoff Whitcher of Auckland University's Business School pointed out that Silicon Valley took 70 years to become what it is today; MIT in Boston has been going 50 years. Yet we talk like we can become the entrepreneurial hub of the South Pacific in less than a decade. But good growth takes time, which is why governments need to think beyond electoral cycles and plan for the long term.
 
5: Success comes to those who invest. That's my line but the stats back me up. Our investment in research and development is just 1.3% of GDP, which puts us well into the bottom half of the OECD. Richer countries research more. And so do richer companies. The top 200 tech companies in New Zealand spend 6% on R&D and reap the benefits.
 
6: Size matters... and there's strength in being small. Rod Drury , the serial entrepreneur behind accounting software success story Xero, says "the great thing about New Zealand is that there's this club". The people with big ideas all know each other, they share those ideas and, rather then being an exclusive old boys' club, they help the new kinds on the block. That's economic gold.
 
7: The nugget of wisdom I liked best came from Handley . It caught me by surprise. Asked if you needed to start with a big idea, he said no. The idea comes down the list, perhaps third. Which isn't what I'd expected to hear. Most young wannabes are trying to think of the next big thing. But Handley said the real question is what will be the next big trend. Or more specifically, what's the next big thing that people will want. Because you start with demand. You figure out what the market will want... then you come up with a vision of how a business could be built fulfilling that need... then you figure out the idea of how to make it happen. The Hyperfactory puts ads and brands on mobile phones. Handley saw a demand for that well before a clue about how to provide that service, and it was the demand that convinced him he was onto a winner.
 
So there you are, some business smarts for free. Now go make a business. Because according to The Icehouse, if we want to get New Zealand's economic growth back into the top half of the OECD, we need 3000 globally competitive companies by 2020. So what are you waiting for?

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