XT network restored 

Source: ONE NewsTelecom

Telecom says its troubled XT mobile network is back up, with all areas "operating and stable".

Thousands of customers south of Taupo had their service cut by an outage on Wednesday morning.

By Thursday, Telecom had fixed the problem for most, but people in Timaru, Queenstown and Dunedin remained without cellphone service.

Those southern customers were reconnected by 10pm Friday night, the company said.

It believes the outage was caused by a hardware malfunction in the link between the cell site and Christchurch switch.

A full review of the cause is under way.

It was the second network failure in as many months and has infuriated many customers.

The company said compensation for "customers significantly affected by the network issues" would be announced next week.

Aaron Joy, tasked with running the New Zealand Masters Games in Dunedin, said organisers were considering a change of provider.

"Try running the country's largest sporting event without cellphone coverage, it's a joke.

"It's not a contingency we planned for, you expect that you can rely on Telecom."

Queenstown-based GasCo network manager Steve Norton told The Press the outage had affected his staff's ability to respond to gas leaks.

"We are an emergency response provider - we have to have phones that work."

He said gas tanks the company serviced were set up to send text messages when a fault was detected and he had harassed Telecom until he was given seven old CDMA network phones to use.

Have you been affected by the Telecom XT outage? Comment on our messageboard below

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sh0na ; 2010-02-24 @ 11:31 NZDT  

Still more problems with network today. Down again at the moment............When are they going to fix it for once and for all??????????????

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jclan ; 2010-02-24 @ 09:42 NZDT  

i rang telecom today to disccuss the sistuation with there tx service and was told "that the only comenstratin that i would get is what is on there website" they dont care what has happened they dont care about their customers its either there way or nothing

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jacquinz1 ; 2010-02-23 @ 21:23 NZDT  

After saying I wanted a refund on three XT phones from our household and plans cancelled, I was told I could go into a Telecome shop and they would supply loan CDMA phones free of charge and swap plans and numbers over until XT becomes more stable. I would suggest everyone does this.

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digilante ; 2010-02-23 @ 18:31 NZDT  

This habit of rolling out "new" technology that hasn't been fully tested isn't anything unusual to telecon - when ADSL first came to NZ, the technology was already nearing it's 10th birthday, and yet we faced for a year or so intermittent micro-outages... no surprises here :)

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Michael_d ; 2010-02-23 @ 17:16 NZDT  

Never mind XT, why am I still waiting after 16 days to get my broadband sorted. 16 days at a speed of 7.5kb/sec!! Not even used a 20th of our limit!!! Awful company to deal with!!!!

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