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Telecom - Source: ONE News -
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Telecom says its troubled XT mobile network is back up, with all areas "operating and stable".
Thousands of customers south of Taupo had their service cut by an outage on Wednesday morning.
By Thursday, Telecom had fixed the problem for most, but people in Timaru, Queenstown and Dunedin remained without cellphone service.
Those southern customers were reconnected by 10pm Friday night, the company said.
It believes the outage was caused by a hardware malfunction in the link between the cell site and Christchurch switch.
A full review of the cause is under way.
It was the second network failure in as many months and has infuriated many customers.
The company said compensation for "customers significantly affected by the network issues" would be announced next week.
Aaron Joy, tasked with running the New Zealand Masters Games in Dunedin, said organisers were considering a change of provider.
"Try running the country's largest sporting event without cellphone coverage, it's a joke.
"It's not a contingency we planned for, you expect that you can rely on Telecom."
Queenstown-based GasCo network manager Steve Norton told The Press the outage had affected his staff's ability to respond to gas leaks.
"We are an emergency response provider - we have to have phones that work."
He said gas tanks the company serviced were set up to send text
messages when a fault was detected and he had harassed Telecom
until he was given seven old CDMA network phones to use.
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Post new commentemail55 said on 2011-02-03 @ 13:04 NZDT: Report abusive post
I could not access urgent client files to meet deadline with client - recently with Telecom outage. I turned my PC on at 8 a.m. to access files and could not access until late into the afternoon. I don't expect Telecom to fork out for every little 'outage', but at what point is it deemed signficant enough for them to compensate? As it is, I rang them recently and they said, "A credit will be applied to your account". Two weeks later they told me they weren't??
technoman said on 2010-02-25 @ 14:19 NZDT: Report abusive post
people seem to blame every hiccup they have on 'the issue'. I suppose it is only natural but common now!
sh0na said on 2010-02-24 @ 11:31 NZDT: Report abusive post
Still more problems with network today. Down again at the moment............When are they going to fix it for once and for all??????????????
jclan said on 2010-02-24 @ 09:42 NZDT: Report abusive post
i rang telecom today to disccuss the sistuation with there tx service and was told "that the only comenstratin that i would get is what is on there website" they dont care what has happened they dont care about their customers its either there way or nothing
jacquinz1 said on 2010-02-23 @ 21:23 NZDT: Report abusive post
After saying I wanted a refund on three XT phones from our household and plans cancelled, I was told I could go into a Telecome shop and they would supply loan CDMA phones free of charge and swap plans and numbers over until XT becomes more stable. I would suggest everyone does this.