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Vodafone has second outage in less than two weeks

Published: 3:28PM Tuesday May 31, 2011 Source: ONE News

Vodafone services were out in the lower South Island for nearly two hours this afternoon after a fibre line was cut, the company's second outage in less than two weeks.

The company said a fibre line supplied to Vodafone by a third party was physically cut, disrupting service from 1.40pm to 3.30pm.

Vodafone said its 3G customers were switched to Telecom's XT network for 111 calls, but Vodafone 2G customers were unable to make 111 calls during this time.

Vodafone could not say how many calls were impacted, but said it would be investigating with the supplier why the line was cut.

All services to Southland, Otago and South Canterbury were cut, including calls, texts and mobile internet.

Vodafone posted a message on its website at 2.49pm advising of the fault and said engineers were on site to fix it.

It said the areas affected included Christchurch, Timaru, Oamaru, Dunedin, Queenstown, and the surrounding areas.

Vodafone apologised for any inconvenience the issue may have caused.

Less than two weeks ago, Vodafone services in the lower North Island were disrupted by a fault.

The company said some customers experienced a complete loss of coverage during the fault on May 20 while others had "degraded coverage," and both 2G and 3G customers were affected.

Telecom's XT network had coverage issues the previous day, May 19, after an intermittent fault, during which about 30 emergency calls were cut off.

Were you affected by the latest Vodafone outage and did you lose any critical calls such as an emergency one?  Share your experience on our messageboard below or email ONE News at

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