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Source: ONE News -
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Another major fault has disrupted Telecom's troubled XT network, affecting users south of Taupo.
After initially denying there was a problem on Monday afternoon , the telecommunications giant updated its website with notification of the system disruption at 5.50pm, saying problems "may include making/receiving calls, sending/receiving text messages and using Mobile Broadband services."
The company's network also had outages last week, following on from a major failure in mid-December and another in late January, in which up to 200,000 customers south of Taupo were cut off for up to three days.
Just after 8pm Telecom said it was working with its network partner Alcatel-Lucent to restore service.
Until service was restored, it recommended that any XT customer experiencing issues attempting to contact emergency services on their mobile, should immediately use a landline instead.
Alcatel-Lucent, Telecom's network partner, announced on Monday that its New Zealand chief executive Steve Lowe was leaving the company and would be replaced by Jyoti Mahurkar-Thombre, effective from March 8.
In May last year Alcatel-Lucent said the launch of the XT network was the latest milestone in a successful partnership between it and Telecom.
What do you think about the ongoing problems with Telecom's XT network? Have your say on our messageboard
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Add a Comment:
Post new commentemail55 said on 2011-02-03 @ 13:04 NZDT: Report abusive post
I could not access urgent client files to meet deadline with client - recently with Telecom outage. I turned my PC on at 8 a.m. to access files and could not access until late into the afternoon. I don't expect Telecom to fork out for every little 'outage', but at what point is it deemed signficant enough for them to compensate? As it is, I rang them recently and they said, "A credit will be applied to your account". Two weeks later they told me they weren't??
technoman said on 2010-02-25 @ 14:19 NZDT: Report abusive post
people seem to blame every hiccup they have on 'the issue'. I suppose it is only natural but common now!
sh0na said on 2010-02-24 @ 11:31 NZDT: Report abusive post
Still more problems with network today. Down again at the moment............When are they going to fix it for once and for all??????????????
jclan said on 2010-02-24 @ 09:42 NZDT: Report abusive post
i rang telecom today to disccuss the sistuation with there tx service and was told "that the only comenstratin that i would get is what is on there website" they dont care what has happened they dont care about their customers its either there way or nothing
jacquinz1 said on 2010-02-23 @ 21:23 NZDT: Report abusive post
After saying I wanted a refund on three XT phones from our household and plans cancelled, I was told I could go into a Telecome shop and they would supply loan CDMA phones free of charge and swap plans and numbers over until XT becomes more stable. I would suggest everyone does this.