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Source: ONE News -
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Telecom will on Tuesday reveal details of a compensation package for its XT mobile customers left angry and frustrated after last week's big outage.
Telecom chief executive Paul Reynolds will hold a news conference in Dunedin at 2pm to say how Telecom plans to compensate customers for the three-day outage.
Dunedin was chosen as the place for the announcement because of the number of customers affected in the south.
But Telecom will not reveal exactly how many people were affected.
Meanwhile, business commentator Brian Gaynor is warning fears that Telecom has taken the cheap option in its building of the XT network appear to be playing out.
Another issue Gaynor points to is the lack of a secondary or back-up system in the South Island.
Were you affected by the XT outage? Share your thoughts on the whole issue on our messageboard below.
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Post new commentemail55 said on 2011-02-03 @ 13:04 NZDT: Report abusive post
I could not access urgent client files to meet deadline with client - recently with Telecom outage. I turned my PC on at 8 a.m. to access files and could not access until late into the afternoon. I don't expect Telecom to fork out for every little 'outage', but at what point is it deemed signficant enough for them to compensate? As it is, I rang them recently and they said, "A credit will be applied to your account". Two weeks later they told me they weren't??
technoman said on 2010-02-25 @ 14:19 NZDT: Report abusive post
people seem to blame every hiccup they have on 'the issue'. I suppose it is only natural but common now!
sh0na said on 2010-02-24 @ 11:31 NZDT: Report abusive post
Still more problems with network today. Down again at the moment............When are they going to fix it for once and for all??????????????
jclan said on 2010-02-24 @ 09:42 NZDT: Report abusive post
i rang telecom today to disccuss the sistuation with there tx service and was told "that the only comenstratin that i would get is what is on there website" they dont care what has happened they dont care about their customers its either there way or nothing
jacquinz1 said on 2010-02-23 @ 21:23 NZDT: Report abusive post
After saying I wanted a refund on three XT phones from our household and plans cancelled, I was told I could go into a Telecome shop and they would supply loan CDMA phones free of charge and swap plans and numbers over until XT becomes more stable. I would suggest everyone does this.