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Telecom says it does not want a quick fix solution that will crash its XT network again.
The network has been down in a number of areas since Wednesday due to a problem with a piece of hardware.
There are approximately 30 remaining sites without service.
These sites are all in the lower South Island, including Timaru, Invercargill, Dunedin and Queenstown and a number of sites across rural Southland, Otago and South Canterbury.
Telecom says the root cause of the outage is now under extensive investigation, but is suspected to be within the transport layer between the cell site and the Christchurch switch.
It says it is a different issue to the one that caused a disruption of services in December.
In a webcast, Telecom spokesman Chris Quin told clients the technicians are checking thoroughly to ensure the problem does not reoccur.
Fielding questions from clients, Quin refused to be pinned down on how long it will take to get the network fully operational.
He says Telecom is closely looking at the issue of compensation and will make an announcement on it later on Friday.
Are you on the Telecom XT network and experiencing problems? ONE News would like to hear from you. Call 04 914 5095 or email newswn@tvnz.co.nz or share your experiences on our messageboard below.
Add a Comment:
Post new commentemail55 said on 2011-02-03 @ 13:04 NZDT: Report abusive post
I could not access urgent client files to meet deadline with client - recently with Telecom outage. I turned my PC on at 8 a.m. to access files and could not access until late into the afternoon. I don't expect Telecom to fork out for every little 'outage', but at what point is it deemed signficant enough for them to compensate? As it is, I rang them recently and they said, "A credit will be applied to your account". Two weeks later they told me they weren't??
technoman said on 2010-02-25 @ 14:19 NZDT: Report abusive post
people seem to blame every hiccup they have on 'the issue'. I suppose it is only natural but common now!
sh0na said on 2010-02-24 @ 11:31 NZDT: Report abusive post
Still more problems with network today. Down again at the moment............When are they going to fix it for once and for all??????????????
jclan said on 2010-02-24 @ 09:42 NZDT: Report abusive post
i rang telecom today to disccuss the sistuation with there tx service and was told "that the only comenstratin that i would get is what is on there website" they dont care what has happened they dont care about their customers its either there way or nothing
jacquinz1 said on 2010-02-23 @ 21:23 NZDT: Report abusive post
After saying I wanted a refund on three XT phones from our household and plans cancelled, I was told I could go into a Telecome shop and they would supply loan CDMA phones free of charge and swap plans and numbers over until XT becomes more stable. I would suggest everyone does this.