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Source: ONE News -
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Telecom XT network customers affected by this week's outages will receive loyalty credits on their accounts.
Telecom's XT mobile network, which launched last year has suffered four major outages.
At a media briefing on Tuesday Telecom CEO Paul Reynolds said the company is focused on restoring the faith of customers who have been impacted.
All XT customers from Taupo southwards affected during this week's outages who choose to stay on the network will receive a loyalty credit to their account.
For those on post-pay, or contracts, that will amount to 33% of the monthly plan charge including "extras" such as texting and mobile broadband plans.
The credit will be applied from people's next bill for a three month period.
XT customers on pre-paid mobiles will get a 33% bonus every time they top up over the next three months.
The outages have also affected a number of business customers,
who will also receive credit.
For business On Account SME customers, Gen-i enterprise and
corporate clients the credit will amount to 50% of their monthly
plan charges over the next three months.
Telecom says it also looking at offering shorter term contracts
for the XT network.
What do you think about Telecom's statement about the
network? Have your say on the messageboard below.
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Add a Comment:
Post new commentemail55 said on 2011-02-03 @ 13:04 NZDT: Report abusive post
I could not access urgent client files to meet deadline with client - recently with Telecom outage. I turned my PC on at 8 a.m. to access files and could not access until late into the afternoon. I don't expect Telecom to fork out for every little 'outage', but at what point is it deemed signficant enough for them to compensate? As it is, I rang them recently and they said, "A credit will be applied to your account". Two weeks later they told me they weren't??
technoman said on 2010-02-25 @ 14:19 NZDT: Report abusive post
people seem to blame every hiccup they have on 'the issue'. I suppose it is only natural but common now!
sh0na said on 2010-02-24 @ 11:31 NZDT: Report abusive post
Still more problems with network today. Down again at the moment............When are they going to fix it for once and for all??????????????
jclan said on 2010-02-24 @ 09:42 NZDT: Report abusive post
i rang telecom today to disccuss the sistuation with there tx service and was told "that the only comenstratin that i would get is what is on there website" they dont care what has happened they dont care about their customers its either there way or nothing
jacquinz1 said on 2010-02-23 @ 21:23 NZDT: Report abusive post
After saying I wanted a refund on three XT phones from our household and plans cancelled, I was told I could go into a Telecome shop and they would supply loan CDMA phones free of charge and swap plans and numbers over until XT becomes more stable. I would suggest everyone does this.