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There will be an independent investigation into the cause of this week's outages on Telecom's XT network.
There are still 23 sites, all in the lower South Island, without service out of 1000 sites around the country.
Telecom spokesman Mark Watts says the company apologises to its customers for the inconvenience.
He says it should not have happened and Telecom will do its best to get to the bottom of the problem, and understand it.
Watts says this is why the company has commissioned an independent review into the cause.
Telecom customers will also know early next week if they will get compensation for outages.
Watts says the areas still affected are all in the lower South Island.
They include Timaru, Invercargill, Dunedin and Queenstown, as well as rural Southland, Otago and South Canterbury.
He says the focus over the last couple of days has been getting the network up and running.
Watts says because progress the question of compensation is now being looked at, and an announcement should be made early next week.
Are you on the Telecom XT network and experiencing problems? Share your experiences on our messageboard below.
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Add a Comment:
Post new commentemail55 said on 2011-02-03 @ 13:04 NZDT: Report abusive post
I could not access urgent client files to meet deadline with client - recently with Telecom outage. I turned my PC on at 8 a.m. to access files and could not access until late into the afternoon. I don't expect Telecom to fork out for every little 'outage', but at what point is it deemed signficant enough for them to compensate? As it is, I rang them recently and they said, "A credit will be applied to your account". Two weeks later they told me they weren't??
technoman said on 2010-02-25 @ 14:19 NZDT: Report abusive post
people seem to blame every hiccup they have on 'the issue'. I suppose it is only natural but common now!
sh0na said on 2010-02-24 @ 11:31 NZDT: Report abusive post
Still more problems with network today. Down again at the moment............When are they going to fix it for once and for all??????????????
jclan said on 2010-02-24 @ 09:42 NZDT: Report abusive post
i rang telecom today to disccuss the sistuation with there tx service and was told "that the only comenstratin that i would get is what is on there website" they dont care what has happened they dont care about their customers its either there way or nothing
jacquinz1 said on 2010-02-23 @ 21:23 NZDT: Report abusive post
After saying I wanted a refund on three XT phones from our household and plans cancelled, I was told I could go into a Telecome shop and they would supply loan CDMA phones free of charge and swap plans and numbers over until XT becomes more stable. I would suggest everyone does this.