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F&P lags behind in appliances survey

Published: 11:18AM Monday May 10, 2010 Source: ONE News

A survey inviting customers to rate the quality of their home appliances has raised questions about a household name.

 An Appliance Reliability survey by  Consumer New Zealand of nearly 19,000 customers rated locally owned Fisher and Paykel's Dishwashers and DishDrawers among the least reliable on the market.

This poses the question - are Fisher & Paykel appliance standards beginning to lag behind international brands?

The survey has F&P washing machines, along with Simpson, in the "average" category.

The most reliable washing machine brands were Bosch, Asko, Miele and LG. The survey included more than 7,000 washing machines.

Dishwashers were the least reliable appliances in the survey, with F&P dishwashers not faring so well.

The survey found nearly 1/5 of all F&P dishwashers purchased in the last 5 years had to be repaired.

Both the DishDrawer and the Dishwasher range were rated in the "worst" category. Baumatic also joined that category.

But the head of Consumer New Zealand Sue Chetwin says that's actually an improvement on the last survey in 2005, when one in three needed repair.

"Fisher & Paykel have some good products but we've had some question marks over the DishDrawer and Dishwasher for some time, and that's just been borne out in the survey. They have improved the Dishdrawer but it's still having a few problems," she says.

The most common source of problems for both washing machines and dishwashers was their electronic circuits. But with the F&P Dishwasher, the door closure was the top trouble.

Fisher and Paykel has not comment on the survey.

TVs were the most reliable appliances surveyed - 95% have never needed repair.

Panasonic and Sony have been the most reliable since 2006 and this year they are joined by Toshiba.

Acer, DSE and Samsung TVs were in the bottom category.

Panasonic digital cameras are the clear leader in reliability stakes with 98% never needing repair.

Controls were the most common trouble spot, and of the 14 cameras that experienced problems, 12 were Olympus cameras, which was rated "worst" along with Samsung.

Percentage of appliances which haven't needed a repair within five years:

Washing machines



Microwave ovens

Vacuum cleaners

Digital cameras