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The Ross family - Source: Close Up -
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AMI says it has come to a resolution with the two families left without any home insurance in the wake of Saturday's quake.
The O'Reilly and Ross families were planning to move house next week, but AMI was refusing to re-insure their new properties, despite them having existing policies.
Last night they took their plight to Close Up .
AMI chief executive John Balmforth told TV ONE's Close Up programme tonight he went and personally saw the families today.
"I contacted Darryn Ross and Mark O'Reilly, spoke to them, told them we were there to support them.
"We've now put in place the cover that the families required and they have AMI insurance policies on their homes."
He said he was aware other AMI customers would be put in similar situations.
He advised them to get a geological survey of the site and and advice on the structure of their home to help the company assess cover options.
"For AMI's existing customers, the starting point that we can offer them is fire insurance, burglary and theft together with the EQC's $100,000 cover on the home.
"If they can provide us with the geo-technical material, then we'd certainly be able to go further, but we're looking at that on a case-by-case basis."
Last night on Close Up Chris Ryan of the Insurance Council said AMI's stance wasn't unique.
He said it was normal practice for insurance companies to stop handing out cover after such an event.
