Update October 2010 - Are you unable to view News video
that is more than 3 months old?
We have recently changed our news video player. As part of
this, to get our historic video to play we have to migrate our
archive to a new system. We have an extensive amount of
content to migrate and it takes time. We are expecting to have
content back to December 2008 migrated by the end of November. At
that point your videos will again be working.
Troubleshooting help
The below questions may help troubleshoot the problem
you are having viewing our video. If the FAQ's are of no assistance
please contact us via our feedback form with as much information as
you can provide including:
- Your ISP (ie Telecom Xtra, Telstra, Orcon, Vodafone)
- The browser you are using, and it's version (ie Internet Expoler 8, Firefox 3.6.7)
- Your Operating System (ie Windows 7, Windows XP)
- Your location - country and region
- Whether you are viewing on a PC or Mac
- Whether you are having an issue with a single piece of video or all video
FAQ's
Why can't I see any video?
The TVNZ site uses Adobe Flash player as a default player for
all video - including live streams. You must have Flash 10 or
above as we do not support older versions of Flash.
Most Internet Explorer users will already be setup correctly for
watching video on the TVNZ site. Unless you are using a brand new
computer and have never used the Internet you are most likely to
already have Adobe Flash Player installed. To get themost recent
version of Flash
CLICK HERE.
Why does video jitter and freeze?
You probably have a very slow internet connection or there may be
network congestion that is slowing down the video stream - peak
viewing time is when people get home in the early evening.
Our Flash player defaults to the highest quality stream so you could try switching to a lower quality stream using the buttons underneath the player. Contact your Internet Service Provider (ie Telecom Xtra, Telstra, Orcon, Vodafone) to check your connection speed and data cap (as per information below).
If the ad plays and the stream does not start please contact us
via our
feedback form with information abotu which video
you cannot view
What happens if I get nothing - not even an ad - when I try
to watch a video?
If you cannot see an advert you most likely have
ad-blocking software running on your computer that is stopping our
ads from playing. This software could be running as an individual
program, part of an anti-virus program, or could be integrated into
your browser. Please check for any ad-blocking software or plug-ins
on your computer, then add our ad servers to your whitelist:
tvnz.co.nz
ad.doubleclick.net
ad.au.doubleclick.net
ad.nz.doubleclick.net
secure-nz.imrworldwide.com
2mdn.net
www.google-analytics.com
I have a very fast internet connection, can I view higher quality
video?
Yes you can! Near the bottom of the video player is a High quality
link click this to see a higer quality version of the video.
Can I watch video in full screen? Can I make the picutre
any bigger?
Click the Full screen link near the bottom of the video player,
alternatively you can right click on the video picture and zoom to
full screen.
I've been watching lots of video, now it's all jittery,
what wrong?
You may have reached the data-cap for your plan. Watching high
quality video uses a lot of bandwidth and data. Most ISP's plans
have a data-cap; some charge you extra if you exceed your data-cap,
others reduce your bandwidth to dial-up speed. Contact your ISP if
you have concerns about your data-cap.
How will watching live streams affect my internet data
cap?
Most home users have an internet plan that includes a data cap. A
data cap is an amount of internet data that you can use before your
ISP starts penalizing you, you can think of the cap as a limit put
on you by your ISP. The most common internet plans allow users a
3GB or 10GB data cap.
When you start watching a live stream you can choose to watch video at either low-quality or high-quality. Higher quality streams mean that you use more bandwidth which means that you will use up your data cap faster.
What will happen if I use up my entire internet data
cap?
That will depend on your contract with your ISP but generally, one
of two things will happen;
1. Your ISP will start charging an additional fee for any extra data you request. Check with your contract or ISP for the exact charges.
2. Your connection rate will be slowed down to the same rate as
an old dial-up connection. This is known as throttling your
connection and will make streaming (or almost anything else
involving internet media) impossibly slow to the point of being
unusable.
