Retail Info Sheet
Retail - Overland Shop Assistant
Help customers choose products
Advise on the use and care of products
Pack or wrap purchases
Collect payment or arrange credit
Keep sales areas clean and tidy
Display new stock
Carry out stock takes
Order new stock
Check ordered stock is in good condition when it arrives
Arrange the delivery of purchases
Prepare invoices and sales dockets.
There are no specific entry requirements to become a Shop Assistant, but School Certificate or NCEA equivalent English and maths is preferred.
It would be valuable to complete the Introductory Certificate in Retail. This can be complete while in Secondary School.
Retail salespeople should be friendly, helpful, polite and patient. They should also be self-motivated and honest. They should enjoy dealing with the public and have enthusiasm and interest in their merchandise.
Retail salespeople should have a neat and tidy appearance and a clear speaking voice. They should also have stamina, as they spend a lot of time on their feet, especially during busy periods such as sales and Christmas. Experience working with money or making calculations is useful for retail salespeople. Work involving contact with people is also helpful.
Retail salespeople need to have:
Knowledge of the product being sold
Knowledge of the consumer guarantees act
Good communication and listening skills
Good customer service and sales skills
Basic maths skills
Organisation skills and the ability to memorise stock.
These costs are generally taken on by the employer
National Certificate in Retail Level 2: $150 - $250 (excluding GST)
National Certificate in Retail Level 3: $250 - $350 (excluding GST)
National Certificate in Retail Level 4: $650.00
Retail Modern Apprenticeship: $3000 is available over the three year period to reimburse employers for any costs associated with the training. In most cases the subsidy may cover the total cost of training and assessment.
Location of job
Indoors on the shop floor
Sales (entry level)
Assistant Merchandise Planner
Customer Service Manager
Assistant Store Manager - Small
Store Manager - Small
Assistant Store Manager - Medium
Store/Branch Manager - Medium
Assistant Store Manager - Large
Store/Branch Manager - Large
Visual Merchandising Manager
Retail Operations Manager
Business Development Manager
Retail Development Manager
Loss Prevention Manager
Sales = $13 - $15 per hour
Assistant Merchandise Planner = $35,000 - $45,000
Merchandise Planner = $45,000 - $70,000
Assistant Buyer = $35,000 - $50,000
Buyer = $50,000 - $85,000
Customer Service Manager = $60,000 - $80,000
Assistant Store Manager = $28,000 - $40,000
Store Manager = $30,000 - $50,000
Visual Merchandising Manager = $45,000 - $75,000 + car
Visual Merchandiser = $30,000 - $45,000
Merchandise Controller = $100,000 - $150,000
Centre Management = $50,000 - 80,000 + car
Retail Operations Manager = $80,000 - $150,000 + car/car allowance
Business Development Manager = $70,000 + car & commission
Area Manager = $50,000 - $70,000 + car/car allowance
Regional Manager = $60,000 - $100,000 + car/car allowance
General Manager = $95,000 - $180,000 + car & bonus
Retail Development Manager = $70,000 -$110,000
Loss Prevention Manager = $55,000 - $100,000
Other careers this profession could lead to
Sales Representative for product lines etc
How to increase the chances of successfully entering
Introduce yourself to shop staff get some part time work in a shop.
Get some work experience by doing the Introductory Certificate to Retail.