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Alison Mau - Source: Fair Go -
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PEST CONTROL
Reporter: LIBBY MIDDLEBROOK
What do you do when your professional pest controller becomes the
pest?
Hannah Shaw had a problem with spiders and flies around
her house, and she wanted them gone.
So, she employed an organic pest control company by the name of
Wild Weta.
But Hannah says the company's spray treatment didn't work. The
company also failed to return her phone calls, until Hannah says
she threatened Fair Go.
David Thornber employed Wild Weta to spray for borer, but the
company failed to deliver the guarantee it had promised him, or
return his phone calls.
We looked in to Wild Weta, and discovered its sprays aren't
organic.
Wild Weta's Craig Beere has apologised, and changed the way he
advertises his spray treatments, removing the word organic.
We also take a look at how effective natural sprays are for
treating common pests.
OH NOVA!
Reporter: Gordon Harcourt
Horrible own goal for power company and telemarketer
Kaye from the Manawatu got a phone call offering a great
deal on her power bill. She took it, as did hundreds of other
Manawatu residents.
It was from Nova Energy, a retailer owned by the Todd Group.
But we think there was a problem. We think the offer was a
dud. We think the telemarketer didn't offer a fair
comparison.
It seems the price offered excluded GST and included the prompt
payment discount (PPD) that energy companies routinely
offer. Add those on, and the prices were nothing
special.
There's another problem. We can't prove the prices were dud
and Nova can't prove the prices were fair, because there's no
recording of the sales call. The telemarketing company had a
technology meltdown. It can't access 16 days of
recordings.
We think this is a horrible own goal for Nova and its telemarketing
partner, Active Communications Consultants.
To their credit, both agree and both apologise profusely.
Kaye doesn't want to be a Nova customer but other unhappy customers
are being offered two months' free power.
We want to hear from you if you got the Nova sales pitch, or if
you've got any problem with power company marketing.
'TILL DEBT DO US PART
Reporter: Ali Mau
In most of the "wedding-gone-wrong" stories we get here at
Fair Go, it's the bride and groom who feel they've been let down.
This story's a bit different.
Three small business suppliers owed a total of almost $9000, by a
bride who planned her big day in expensive style, then failed to
pay them what they're owed. Five months later, they're still
waiting.
We talk to two of them; wedding stylist Amber Roper (who did the
bridal party flowers) and members of the band Halo (who played at
the reception) about the efforts they've made to get their money
from the bride - beauty pageant boss Michyla Harry. And we hear
from Michyla herself, about why they haven't seen their money.