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Slingshot's General Manager Mark Callander - Source: Fair Go -
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Reporter: Gordon Harcourt
A few weeks back we featured phone and internet company Slingshot.
We felt we were getting way too many complaints about them given Slingshot's relatively small market share.
There were the usual complaints about alleged poor service and faults apparently not fixed, but what really stuck out were complaints about their telemarketers.
No Slingshot, no, no, no, no, NO!
Myra Brooks in Invercargill got a call from a Slingshot telemarketer - she said no six times, but eventually gave in and signed up.
Treasure Hurst in Upper Hutt got a call from 'Dave' at Slingshot. She politely said no, but he called back.
And called again. Then 'Willy' called, and called again. Slingshot investigated and found six calls from the same agent. He was sacked.
But it was Frank and Christine on Auckland's North Shore who really took the cake.
They waited months for Slingshot to activate the service they'd chosen, and then found their phone was cut off entirely, for weeks.
Mark Callander gets off the Wall
Slingshot's General Manager Mark Callander couldn't do an interview when we first broadcast the story, because he was too busy.
So we put him on the Wall, where we put companies that don't show.
Mark's a hard man to pin down, but finally he's made some time to come on Fair Go, and get himself off the Wall.
He reckons he was a bit hard done by, saying an interview was scheduled but cancelled.
We don't quite agree with his memory of the timing, but it doesn't really matter now.
He's personally dealt with all the complaints, and offered Frank and Christine an entire year's worth of free broadband!
Bowling Club brollies
Frank and Christine's bowling club also gets a nice sweetener. Slingshot have agreed to sponsor big sun brollies for the Browns Bay club.
Slingshot's slogan is 'a better place'. That's certainly now
true for Browns Bay Bowling Club.
