[ YOUR NAME AND CONTACT DETAILS ]
TO: [ NAME, ADDRESS OF RETAILER ]
[ DETAILS OF PRODUCT, INCLUDING DATE/TIME OF PURCHASE IF POSSIBLE ]
To whom it may concern,
I wish to reject the product described above, as is my right under Section 23 of the Consumer Guarantees Act 1993 ("the Act").
[ USE ONLY ONE OF THE FOLLOWING - STRIKE OUT THE PART THAT IS NOT APPLICABLE TO YOUR SITUATION ]
You have sought to remedy the fault, as is your right under
Section 19 of the Act. You have not done
so. Therefore I seek refund or replacement, as is my
right under Section 18(3) of the Act.
[ OR ]
The fault is of a substantial character. Therefore I seek immediate refund or replacement, as is my right under Section 18(3) of the Act.
Reason for rejection
I reject the product for the following reasons:
[ DESCRIBE REASONS FOR REJECTION. YOUR REASONS MUST RELATE TO THE GOODS BEING FAULTY. KEEP IT BRIEF AND FACTUAL ]
Right of redress against supplier
Part 2 of the Act specifies a right of redress against you, the supplier. Please do not ask me to contact the manufacturer.
Refund in cash
Section 23 of the Act specifies that I am entitled to a refund in cash. Please do not insist that I acquire goods from you to the same value.
[ NAME, SIGNATURE ]