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Fair Go: August 28

Published: 2:49PM Wednesday August 28, 2013 Source: Fair Go

CONCRETED AT LAST
Reporter Hannah Wallis

Last week we reported on the latest misery caused by Fair Go repeat offender, Gordon Bayne, a concrete contractor who takes the money up front and time and again, doesn't finish the work. Bayne had left retiree Errol Cooper in a right mess with $5500 paid to Bayne and only half the driveway done. 

But then Fair Go heard from two Auckland companies, Bridgeman Concrete and Concrete Floors Limited  - they wanted to put the job right, and they did. What Errol had waited three months for Bayne to finish, these concrete heroes knocked off in a couple of days.

Errol now has his driveway, he says his faith has been restored and they even finished the half-job Bayne had done on the neighbour's drive. 

Errol says Bridgeman Concrete and Concrete Floors Limited have done a beautiful job, and wishes them huge success.

 

RESTRICTED
Reporter: Pippa Wetzell

We often hear stories of teenagers misbehaving, so here's a story about one behaving.  17 year old Cambridge teenager Hope Appleton is studious, well behaved and hard working. 

She has a job three nights a week at the local KFC. 

The only problem is that Hope's shifts often finish late at night - past the 10pm deadline of her restricted licence, that means Hope has to rely on her parents or workmates to drive her home, in some instances she's had to walk home in the dark after midnight. 

So Hope applied for an exemption for her licence, but the answer came back no. 

The NZTA says it has to consider the safety of Hope and other road users and that the law states inconvenience and hardship aren't valid reasons for granting an exemption.  So what do you think, is the NZTA doing the right thing or should they be a bit more flexible?

 

LIFETIME GUARANTEES
Lifetime gurantees 
on products sound great - but what does the term lifetime actually mean?
Reporter: Libby Middlebrook

The windscreen of Fiona Barker's car was leaking, so she took it along to Smith and Smith.

The company said the windscreen had been badly installed by one of its staff, but the job wouldn't qualify under the company's much trumpeted lifetime guarantee.

That's because the faulty installation work had been done and paid for by the car's previous owner.

Fiona had to pay $170 to have the windscreen fixed - something she wasn't happy about.

Smith and Smith Managing Director Wayne Carter has now apologised and refunded Fiona's money.

He said the company had changed its guarantee policy about six months ago, extending it to the lifetime of the vehicle.

But staff hadn't got the message properly, which is way Fiona was asked to pay.

Smith and Smith has promised to fix any future problems that may crop up, as a result of water leaking into the car's dashboard and electronics.

  Lifetime Guarantee extra

We reckon the words "lifetime guarantee" can be misused, so ask what it means.  We've found other products and services where that lifetime guarantee ends at change of ownership.

Tell us if you think you've had a lifetime guarantee that hasn't been honoured. 

We did another story about this a few years ago looking at Tupperware and the amazing guarantee it offers on its plastic stuff - but not on stuff like a Tupperware branded ice cream scoop:

Here are a few other links we found interesting.  This first one is a "lifetime replacement guarantee" but limited to the original owner only:

We wondered whether sports nutrition products can really claim to have a "life time guarantee":

This one promises you'll quit smoking in one session and promises a "100% Lifetime Guarantee!" - a free session

We think these ones have very clear conditions, so you know exactly what the guarantee covers:

This one is very clear too, and we love the last paragraph of this one!

Finally, you might remember this ad, for Circulon cookware. The last line is "guaranteed for life".

Last year the Advertising Standards Authority upheld a complaint about that ad, saying "the implications of the guarantee were not clear and as such, the advertisement was likely to deceive or mislead the consumer as to what "guaranteed for life" meant".

 

NAKED BUS NIGHTMARE
Reporter: Amy Kelley

Naked Bus left 19 year-old Emily Fawkner behind at a toilet stop, driving away with her camera equipment ($3,000 worth) on board. The equipment then got stolen and the company refused to help Emily replace it.. until she came to Fair Go.

Naked Bus initially refused to compensate Emily for her stolen gear, pointing to its Terms & Conditions which state that the company does not take any responsibility for any luggage left on the bus at any time, and that passengers are responsible for ensuring the safety of their property.

A disclaimer like that isn't uncommon. If you're taking a long-distance bus trip, make sure you take out insurance to cover any loss or damage.

In Emily's case though, Naked Bus admitted to a "catalogue of errors" on its part. And how could Emily be responsible for her gear when the bus drove off and left her without it?

We believed Naked Bus owed Emily compensation - and some answers!

The company has agreed to replace Emily's camera equipment, refund her fare and the cost of phone calls to its customer services line, and apologised 'for the poor service and the loss of her items'.

'I have met with our driver, operations staff and customer service stadd to reinforce our commitment to providing a safe, effficient and reliable transport service for all our customers', chief executive Hamish Nuttall wrote in a statement to Fair Go.

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