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Fair Go: April 10

Published: 5:46PM Wednesday April 10, 2013

BITUMEN BANDITS.

Reporter: Mark Crysell

Podcast; Beware of door-to door salesman offering to tarmac your driveway

GANGS OF TRAVELLERS GOING DOOR TO DOOR OFFERING TO RE-PAVE YOUR DRIVEWAY AND LEAVING BEHIND SHODDY WORKMANSHIP AND EMPTY WALLETS.

WHAT THEY'RE DOING ISN'T ILLEGAL BUT THAT DOESN'T MAKE IT RIGHT.  

WE'VE HAD A NUMBER OF OTHER COMPLAINTS, ABOUT WORK DONE BY BLOKES WHO GAVE THE SAME PHONE NUMBER.

IF YOU'VE HAD A VISIT OR CALL FROM ANYBODY OFFERING TO SEAL YOUR DRIVE,

WE WANT TO HEAR FROM YOU NOW.  

 

"Airport tax"

Reporter: Gordon Harcourt

Huge global brands busted for telling rubbish to their customers

 

There are few things satisfying for Fair Go reporters than busting companies for talking rubbish.

This story is full of rubbish, and from huge companies - global mega brands, big national companies.

They're rental car companies, and the rubbish they have been talking is about a fee they charge at airports.

TV producer Nigel Godfrey flew in to Queenstown last year and wanted to hire a car.

He checked all the desks, and they started mentioning a fee, or a surcharge, or a tax of some sort - $15, or $20, or $40 or whatever.

Nigel says he smelt a rat, and so did we when we started digging.

We rang all the rental operators to find out what this fee is.  The answers we got were rubbish.

They called it an "airport tax", "airport fee", "airport surcharge", even "goverment tax for where our branches are located".

It is none of those things, and the Queenstown Airport Corporation was very unhappy to hear what we had been told.

We think two companies got it right - Hertz and Europcar said it's a premium location fee.  It costs more to be in the airport, and they pass that cost to customers.  Fair enough.

So why are the other companies talking such rubbish??

And why is one little family company charging no fee at all?  Queenstown Car Hire is the smallest operator in the terminal, and it charges no fee.

All the companies we checked say they've taken on board the points we raised.  Jucy says it's changed the way it books so the fee is more up front.  Good on them.

Since we filmed the story big change has happened, and there's now only six companies in the terminal, but the big companies charge this fee at ALL airports and the ferry terminals.

We say check your booking, and make sure you know if you're being charged this extra fee.  We say It's not good enough to sneak it in.

 

 

LEANING TOWER OF PIZZA

REPORTER: HANNAH WALLIS

PODCAST: THE MEAT LOVERS PIZZA THATS..WELL&A LITTLE SHORT ON ITS MEAT

  FOR FOUR YEARS KRISTEES BEEN POPPING LEANING TOWER MEAT LOVER'S PIZZAS IN HER LUNCH BAG FOR HER MIDDAY NIBBLE.

BUT THEN THE LEANING TOWER PIZZAS STARTED LOOKING A BIT .. LEAN...

NOT ENOUGH SAUCE, NOT ENOUGH MEAT PIECES  ... HANNAH WALLACE TRIES OUT THIS  TASTE OF ITALY

 

 

DVD DILEMMA

Reporter: Amy Kelley

Podcast: If you're sold an imported product that doesn't work here.. are you entitled to a refund?

Tracey Reeves bought son Charlie a Lord of the Rings DVD set from The Warehouse for his 11th birthday. Only, when he tried to watch them, the discs wouldn't work; prompting a message about "incorrect region code".

Yep, NZ-made movie, by a Kiwi director... but it turned out the DVDs were imported from the UK and weren't compatible with the family's locally-purchased player. When Tracey took them back to the store, staff wouldn't give her an exchange or refund. Instead, they suggested she use the Internet to find out how to change her DVD player's zone setting.. which didn't work.

The Warehouse, NZ's largest seller of DVDs, says it gives customers plenty of warning about imported titles. It puts stickers on them saying that a "multi-zone player may be required".

The chain also says warning posters are usually displayed at counters and staff are supposed to explain the situation to customers at the time of purchase; but in Tracey's case, these things didn't happen.

So she's $60 out of pocket, and Charlie's left with a birthday present he can't use. Which is where Fair Go steps in...

 

 

 

 

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