If you are concerned about the content of a television programme, the law entitles you to complain and ensures that your complaint will be taken seriously. Through the process of Formal Complaints, viewers and listeners play an influential part in the maintenance of broadcasting standards.
If you are concerned about the content of a television commercial, you should direct your complaint to the Advertising Standards Authority (ASA). The prime function of the ASA is to self-regulate advertising in New Zealand. Advertising Codes of Practice provide the rules by which all advertisements in all media should comply. Members of the public may complain at no cost about any advertisement in any media which they believe breaches the Codes.
The Election Programmes Code only covers 'election programmes' that are broadcast during the general election period (after 26 October). 'Election programmes' will most commonly be identifiable advertisements for political parties and/or candidates or opening/closing addresses. Click here election programme for more information or to make a complaint about an election programme.
How do I make a formal complaint?
Use the form below to make a formal complaint to TVNZ about a television programme on TV One, TV 2, U, TVNZ 7 or TVNZ Heartland (NB formal complaints must be received by TVNZ within 20 working days of programme screening).
Not sure what broadcasting Standards are? Read these first:
Free-to-air television code (pdf format). Applies to TV One, TV 2, U & TVNZ 7.
Pay TV code (pdf format). Applies to TVNZ Heartland.
With the exception of complaints about breaches of privacy (which may be sent directly to the Broadcasting Standards Authority at PO Box 9213, Wellington), you must write to the broadcaster in the first instance.
Your formal complaint
How do you want your news
Choose the news you want when you want it, all in one personalised daily e-mail.
TVNZ is available on mobile phones: Text TVNZ to 8869.
See when TVNZ have added new content. You can get the latest headlines anywhere.
Enjoy TVNZ on the move - a wide range of programmes and highlights are available.