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Dorothy Bognuda - Source: Close Up -
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The 71 year old lives outside of Bulls and despite complaint after complaint, she just can't get Telecom to sort out her old-fashioned landline.
All this hassle, despite Telecom almost falling over themselves to apologise to and compensate customers over various XT debacles.
Despite putting their customer champion on the case (the role actually exists with Telecom), Close Up finds that the end result was less than satisfactory.
Calls from Close Up to Telecom went unanswered, but they said in a statement that the company has taken her concerns seriously.
If you're having similar issues, email Close Up and let them know.
