They literally hold lives in their hands and those charged with carrying out medical tests in the country's biggest city have been accused of dicing with death.
The warnings came even before Labtests set up shop in Auckland after a very public, very bitter and protracted legal challenge by incumbent provider Diagnostic Medlab.
Since then, there has been delays, misplaced results and mix-ups - like the woman who was told she had problems with her prostate.
Now, with the Health and Disability Commissioner looking into more than a dozen complaints about the service, there has been a dramatic u-turn by the District Health Boards who entered into the contract with Labtests.
They have rehired Diagnostic Medlab to carry out some of the work.
Mark Sainsbury talks to Auckland DHB chairman, Pat Snedden.
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