End of the line for Telecom?

Published: 8:26PM Tuesday March 16, 2010 Source: Close Up

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  Now Playing: End of the line for Telecom? (7:41)

  Source: Close Up

  A customer's story of landline dissatisfaction with Telecom has provoked a huge response with emails, faxes and calls coming in thick and fast.

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  Now Playing: What about the landlines? (6:12)

  Source: Close Up

  How long must one wait for a decent phone service? Over 15 years, says Dorothy Bognuda.

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